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online help?

Ian1
Level 1: Joiner
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Why am I unable to speak to an online guru? I have tried most days this week and apparently they are waiting to see if a guru available!!  Surely this can not be right.

 

All I want to know is why I would receive a text informing me that I could get 120 uk minutes with every top up before 2/2/19.  I topped up but never received notification of the free minutes being applied!!!

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MI5
Level 94: Supreme
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Hi @Ian1 

Live chat has been very busy lately but if you're stuck  as you are, try a different browser or clear the cache and cookies from yours first.

As for the free allowances, these are usually added "virtually", ie, they don't show up but are used prior to any other allowances or charges depending on your tariff.

Welcome to the forum slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126854 Posts
  • 613 Topics
  • 21801 Solutions
Registered:

Hi @Ian1 

Live chat has been very busy lately but if you're stuck  as you are, try a different browser or clear the cache and cookies from yours first.

As for the free allowances, these are usually added "virtually", ie, they don't show up but are used prior to any other allowances or charges depending on your tariff.

Welcome to the forum slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
Former Staff
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Hi @Ian1, I hope you managed to get through to someone since you last posted, or that the information above answered your question! If there's anything else we could help you with, let us know slight_smile

 

Welcome to the forum!

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Luke30
Level 6: Acolyte
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It your not able to talk to a o2 Guru on live chat then why don't you go to see a o2 Guru at a o2 store they should be able to help.
LGreenwood
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