calls, texts and data not working

[grace_williamso]

my calls nor text messages work and i topped up yesterday. My calls fail, data doesn’t work and texts don’t send. is there a resolution?

[Cleoriff]

@grace_williamso 

Have you turned the phone off and back on again? If that fails you need to contact O2. Borrow a phone, use a landline or Skype.

All details in this guide Guide: Coronavirus Community Help and Support 

[grace_williamso]

Thankyou, i’ve turned my phone on and off many times yet not change, i changed my sim card yesterday as my contract ended so i chose to pay as you go so i received my text calls and data but none of them work so i may just have to constant 02.

[MI5]

@grace_williamso 

Do you have a network connection showing at the top of your phone?

Check the help here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[grace_williamso]

my network connection is shown and i have full signal.

[Cleoriff]

@grace_williamso 

I'll tag one of our account advisors to see if they can help. They will be on from 8am tomorrow.

@O2Lisa  are you able to help here?

[grace_williamso]

Thankyou very much for your help!

[Cleoriff]

@grace_williamso 

Just pop back here from 8am as @O2Lisa will need some account info from you.

[O2Lisa]

Good morning

Thanks for the tag @Cleoriff, I'll message you privately @grace_williamso so we can get this looked in to for you

[Cleoriff]

Thanks @O2Lisa