Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Double data hasn't been added

I recently joined O2 on the double data for 3 months offer. I have received a text saying that I have got double data but this hasn't been added to my allowance. I have checked my account online and this isn't showing. Please can you help?

Resolved! Pay as You Go Rolling Monthly - moved to a new provider - rolling monthly bill is still billed

Hi I moved from Pay Monthly to Pay as You go and received a new number for the migration period of two days (NUMBER 1) During this migration period I have started a rolling monthly contract. I was told that my original number then migrated. A few day...

Resolved! O2 Travel PAYG Switzerland

HiI am travelling to Switzerland this summer and have opted into O2 travel as with PAYG I can’t use my bundle allowances there. My question is, once the 100mb of data has expired on a given day, does this prevent me using any more data that day ( unl...

Resolved! why are my texts not delivered

it has been a few days now that my texts are not delivered

remove web daily bolt on

i’ve been trying for hours and hours and i still don’t understand!! i want to use my 10gb of data whenever i want without this limit. how do i remove the web daily limit!? im travelling and 100mb is not nearly enough and i don’t want to have to keep ...

Resolved! Cannot make/receive calls and send text while in Poland. Data works. PAYG Big Bundle.

Hello.I am on vacation in Poland and I'm unable to call or text anyone and nobody is able to call me.My 4g data works well so the only way to communicate is via 3rd party apps.Whenever I try calling or someone tries to call me, we always hear "This s...

Resolved! Hi, I’m in Portugal and my data is not working

My data is not working in portugal

Resolved! web daily limit

hi, i’ve paid for a 15£ plan which includes 25gb but it is only letting me use 100mb a day because of the daily web limit. how can i remove this and use my data?

Spending limit

Hello, Is there a way for me to turn off the daily spending limit as it only gives me around 10 minutes of using my data before it turns it off and I have a long trip in a few days and need my data the whole day incase of an emergency, problem etc.

Resolved! High cost abroad even though I did not use a phone

I recently visited Japan. Before leaving UK, I topped up my Pay As You Go (International call)(xxxxxxxxxxx) to the tune of almost £100. While in Japan, this fund was exhausted without me using the phone at all although texts from the UK were still ar...

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