Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Top up

Topped up after receiving reminders to top up in order to receive monthly allowance but not been given free call etc after topping up?

Resolved! Changing PAYG mobile number?

I read on these forums that you can request one free mobile number change for your SIM card. I phoned up today to try and get my number changed and I was told that it wasn't possible. Do I need to order a new PAYG sim to get a new phone number? Thank...

Resolved! Refund for £15 Rolling Plan

Hi, today i was charged for the £15 data plan. I would like to get this refunded. I will contact my bank about but I will need a code to get this authorised.

Resolved! I can’t spend my balance on in app purchases

I used to be able to pay for in app purchases with my o2 balance but for some reason it won’t let me anymore

Resolved! I need a manager to call me

I was meant to be getting a call from a manager. The agent told me he'd raised a complaint for me (I didn't even have a complaint at the time but now I do). I've not had the call back, my charges haven't been paused, it looks like I've been charged a...

Resolved! SMS usage?

I can not find in my O2 account my usage history. I am especially interested in SMS sent out, as I suspect a mobile app sending out SMS automatically without my content? How can I find out the number of SMS sent out and preferably even the contents o...

Resolved! Change tarriff

Can I change my tariff before the payment date

replacement sim not working someone please help

hi,i eventually got some lovely o2 person on twitter to send me a replacement sim so i could keep my old number as i needed a new basic phone so they ordered me when they put the request in i lost all service within 24 hours,3 days later it has arriv...

Resolved! Pay as You Go travelling to Canada

After reading https://www.o2.co.uk/international/using-your-phone-abroadI'm still a bit confused. What's the cheapest way for me to use my mobile for about 10 day in Canada?I send TRAVELON to 21300.Does this mean I'll only pay £1.99 every day I use m...

Top Up

Hi. I recently topped up my phone with £15 for my £15 Big Data Bundle. I did it a bit later when I should of done it on 4th April but I've done it on 10th April instead. It normally renews the bundle as soon as I've topped up but so far it hasn't. I ...

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