Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

International calls

Have balance of £18 (just added £10) on a pay as you go and want to make international calls to Australia. Can the credit in the balance be used for this?

Resolved! Changing address on a PAYG account

Hi,I was trying to help my elderly mum to switch from O2 PAYG to pay monthly via a deal on this page https://www.o2.co.uk/upgrade/move-to-pay-monthly. I was able to get all the way to the checkout but noticed the address is slightly wrong. It is disp...

Why hasn't my rolling plan been renewed?

Hi dear sir/madam I am writing because for some reason my rolling plan hasn't renewed and I don't understand why as I haven't received any email or text message? Many thanks Take care From Jamie

Resolved! O2 balance notification

hello I am receiving constant blocked calls from a private number and it still shows the balance notification. I have seen that to turn this off I need to call the customer support number. However this is a big problem as I am mute and unable to talk...

Resolved! rolling plan

my rolling plan doesnot activate but I was charged for it

Resolved! Scam/Fraud

Had a phone call from this number 0116 488 9593 from a woman with an Indian accent. Asked me to tell her the verification code she sent to my phone so she could ‘verify’ my details. I refused and told her if you’re from 02 you should have ALL my info...

Top up

I have topped up but my bundle hasn’t been activated

Resolved! Transfering number to Three

Hi, my Husband has bought me a new handset/contract on Three mobile. The new contract is in his name, he will pay the bills. Am I able to transfer my o2 paygo non contract number over to the Three account, even though it's in his name? Should I just ...

Resolved! International texts on rolling bundle

Hi ive just purchased a £15 rolling bundle. It says it includes 100 minutes of calls to international numbers but nothing about texts, are these included as well?

Resolved! Registering SIM card for Kids Smart Watch

Hi, I am trying to register a SIM card for my son's PAYG smart watch and having difficulty doing this as when entering the mobile number within my O2 account and inserting the card into the device, there are no messages coming through with a verifica...

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