Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Logging in

I was log in but some reason it logged me out and not letting me log back in it says ,oops my 02 isn’t available to you yet

Resolved! How I can use the money from balance

As I can see now I am not able to choose the pay as you go if I already have a SIM. I gained money from the rewards and now I don't know how can use the money from balance. On pay monthly needs to be a card payment. Any help please.

Resolved! Number won’t transfer

Hi! I’m hoping you guys can help me because I’ve phoned multiple times and keep getting the same result. I have a Pay Monthly contract in which I’ve paid off my device plan. I decided to switch to a Pay As You Go sim because I already got a new phone...

Resolved! Balance

I have called the office today to be cut of by three advisors, one which promised would call me back should this happen again. I paid balance on 14th august, showing at 15th in ur accounts. I would like my balance back? I didn’t get a plan and I need...

Resolved! FREE10 won't work

Hi, I have recently joined o2 and opted for the £10 big bundle, but when I text FREE10 to 21500 it won't work. I've tried to call many times about this and even went into an o2 shop and noone could help. Thank you.

PAYG top uo

Why has 02 got no traditional PAYG tariffs. I don't want data, I just want to top up £10and have £10 worth of SMS and calls. I had no options to choose tariff when I registered and topped up, and now there's no way of changing to a tariff that I want...

Resolved! Can’t use my messages or calls

I cannot use my unlimited calls and text messages in my big bundle even though it’s been paid for

Resolved! international calls/texts

Hi, I recently got a pay as you go card and it works fine although I can't make any calls or send a text to a belgian number,

Resolved! Change tariff

I would like to pay £5 a month

Resolved! PAYG data in Switzerland

Hello, purchased 2x payg sims at home in the UK and topped up £15each to get the big data bundle. Both showing as 20gb data in allowance in the respective accounts/app. Now in Switzerland, no data allowance/web connection available - phone is correct...

O2

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