Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Extra 50gb data not credited

I received two texts from O2 advising that if I renewed my bundle before 31 August I would receive an extra 50gb data. I renewed this morning through the app but data not credited. Please advise.

Top up abroad

Hi, I'm trying to top up my account from Spain and switch to a rolling plan, but have been unable to

Resolved! Pay as you go in Usa

I have recently upgraded my pay as you go tariff from the 10 pounds to the 15 pounds contract as I wanted to uze free roamong data in the USA on my one plus 5. Since I have arrived in the USA not only roaming has not worked once (I have tried to chan...

Resolved! I recently lost my phone and SIM

I recently lost my phone and SIM I do have access to my O2 account on my old phone Is there a way I can get my old phone number back

Resolved! Pay as you go problem

Good afternoon! I think there has been an issue with my account as I am usually paying 10£ a month for my pay as you go rolling plan. This month I was asked to top up three times and now I need to top up again because I have no balance and it says I ...

payment failure

Hi, i used all my rolling plan data and o2 cancelled my rolling plan for a reason i don’t know and now every-time i try to renew my £10 rolling plan it says that the current operation has failed. Today was meant to be the day the £10 was taken out my...

International calls

Have balance of £18 (just added £10) on a pay as you go and want to make international calls to Australia. Can the credit in the balance be used for this?

Resolved! Changing address on a PAYG account

Hi,I was trying to help my elderly mum to switch from O2 PAYG to pay monthly via a deal on this page https://www.o2.co.uk/upgrade/move-to-pay-monthly. I was able to get all the way to the checkout but noticed the address is slightly wrong. It is disp...

Why hasn't my rolling plan been renewed?

Hi dear sir/madam I am writing because for some reason my rolling plan hasn't renewed and I don't understand why as I haven't received any email or text message? Many thanks Take care From Jamie

Resolved! O2 balance notification

hello I am receiving constant blocked calls from a private number and it still shows the balance notification. I have seen that to turn this off I need to call the customer support number. However this is a big problem as I am mute and unable to talk...

O2

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