Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Switched SIM and receiving texts but can’t make calls

Switched from monthly to pay as you go retaining my old number. I gave it a few days for the switch and began to receive texts to the number I am keeping but I can’t make any calls. It says ‘call failed’ and I can’t ring any of the o2 support numbers...

Resolved! verify my age

I can't access 18 plus websites could you help me unblock this ?

My debit card is declined when I try and top up

I've had to top up twice by voucher and still my card is declined

How to switch to classic pay as you go

Hello, I very rarely use my phone and thus have no need for a contract or a rolling pay as you go. How can I switch to a classic pay as you go and only top up when i have used my calls / data? Thanks, Johannes

Resolved! Change my tariff to a pay as you go tariff

Hi, I'm gonna be away for 6 months and I would like to change my monthly tariff to a pay-as-you-go tariff as I would like to keep the number but I won't use the data at all. Is there something I can do? thank you.