Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Carphone Warehouse £10 top-up

Afternoon, I bought a payg phone from Carphone Warehouse and had to buy a £10 02 sim card with it. I have put the sim card in the phone but the credit hasnt been added. I couldnt see anything on the receipt and assumed that the £10 would already be o...

Resolved! Classic pay as you go

HiI've just changed to the classic pay as you go tarrif from a legacy tarrif where I just had to make a chargeable call at least once every 6 months to maintain my phone service. Now according to the help and support page for the classic pay as you g...

Resolved! Accidentally blocked a message

Hi, ive accidently blocked sending texts to 20202 you text either "bal or balance" to it to get your tariff balance. It wasn't blocked before, when i used to be able to send texts to it Id type out balance and hit send then a pop up would come up wit...

Resolved! Difference Between Big Bundles and Big Data Bundles

Hi there, I might be being really dense here but I'm looking to change my tariff and think that either the £10 big bundle or the £10 big data bundles are the best option here (or Classic Pay as You Go). However beyond the obvious change of data allow...

Resolved! Simcard blocked

Dear O2 I've had serious problems with the signal since today shows me Technical problems and Simcard Blocked. My cell phone is a Blackberry Q5 OS 10 put out Simcard turn off the cell phone then it works and finally all the time it's blocked I hope y...

Resolved! I need PAC code

Could anyone guide me to get my PAC code ?

Resolved! lost sim card

Lost mu phone with o2 pay as you go sim. How to get a replacement?

Hotspot issue

I have two phones, a Motorola Moto G 3 and a Motorola G5. I use Big Bundle data tariffs for both. When I try to use the G5 as a hotspot, it connects perfectly to other devices and I can browse without a problem. When I try to do the same with my G3, ...

Resolved! Top ups

I use pay as you and use my phone for calling aboard etc . I just noticed I have nearly 100 pounds of money on my account.. I top up monthly 20 pounds .. I have a blackberry phone .. so how can I take some of my credit back??

Resolved! New phone

Need new phone

O2

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