Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Lost my simcard

Hi,Lost my sim card during my business trip. I’d like to have a new sim card but keeping the same number.Is it possible? If so, how should I proceed?Thanks

Resolved! Hi there

The mast is still down in my erea how long will it take to fix it

Checking WiFi usage

Hi guys...Does anyone know how to get to the 02 page that shows WiFi usage?

Resolved! Merging two into one

I have two phones with two separate numbers, both on pay as you go.... is it possible to merge the two accounts so that both phones will have the same number for making and receiving calls?

Resolved! Data allowance

I can’t find this anywhere but does unused data roll forward into the next month’s allowance. I sometimes don’t use it all and it would be good to know if it does. Thanks.

Resolved! PAYG SIm Card

Fitted new Sim card, former o2 mobile number recognised but cannot make any payment as it says the number is not recognised.What now?

Resolved! 3-2-1 pay as u go data charges con.

I have a Gps device on payg which acording to 02 says I used 30mb per month on average when I buy a data add on. ..but when I don't buy this add on I get charged an extortionate rate I all of a sudden use 30mb per day and my credit quickly zooms down...

Trying to leave PAYG with refund

After trying out O2 for signal for a few months.. (it’s dire and so are the speeds) I’m going elsewhere.. I know some of you have had the email from Marjo about leaving PAYG, forfeiting your number but getting a refund... which is why I’m posting thi...

Resolved! Roaming in France (pay monthly)

Despite having the free O2 Travel bolt on, which includes France, last time I was there it didn't work at all. I'm off to France tomorrow and have a work call on Wednesday. What do I need to do to 100% ensure I can take my work call while in France?

Resolved! Fixing phone

Hi. Accidentally I have droped my phone into the water. Drained it and now it keep showing rebooting page but doesnt do anything. Can I take it to O2 to have a look if it can be fixed?

O2

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