Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Damage sim

Hi, My sim is damage.Could I have duplicate my cart please? Thank you \Kind regards Kamila

Resolved! Order Track

Hi, I have an email saying my new phone will be delivered today, with a tracking number, but no actual way to track it? There’s no “my orders” tab in the “my O2” section on the site either. Any ideas?

Resolved! Change over number

Muy wife has a new phone and asked O2 to change number from old phone to new one on 27th December. Despite complaining twice this has not been done. The sim in the old phone was different size to new phone which has the new siaze sim and a different ...

Resolved! dongle password

hello community, does anybody have any idea what my dongle ap default password might be. I have never knowingly added a password but cannot access messages and other info, any advice would be welcome, thanks

Resolved! can I use my existing sim card in an iPhone SE & keep my existing number and tariff?

I currently have an Alcatel phone with , I believe, a micro sim card, will I be able to transfer this to an iphone se, and keep my existing number and tarriff? I am currently on pay as you go tariff! Many thanks.

Resolved! Paid for credit, got nothing

Help! I am in Australia, on pay as you go, I got a text saying 'welcome to o2 roaming', then phoned the top up number, paid £20, got a text saying I have paid, then try to make a call, text, use data but cannot, then get a separate message now saying...

Resolved! Upgrade question

Hello,I was just wondering if you could upgrade with pay as you go or if you would have to buy a new phone upright.I am new to buying phones using pay2go/monthly so im not sure about this.Thankyou.

Payment through card to to up

Hi, I've repeatedly tried topping up my O2 pay as you go account by my card, and every single time it is unsuccessful. Please guide me through this process.

Deactivated Number

Dear Sir/Madam, Two years ago, I got a number from O2. However, I moved to Turkey in the last year around January 2017. I have an account which I can still access via internet, but I cannot use my number. Next month, I will probably travel to the UK,...

Resolved! If I send a text message to another o2 customer on pay as you go ,is it free?

I have moved from Giff Gaff to O2 pay as you go,Iam now realising that it is not free like giff gaff? is this true please? If I take a contract out with o2 will it be free to call and text another O2 customer? RegardsKJV

O2

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