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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 46250 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 23024 Views
  • 19 replies
  • 2 kudos

Top up

Topped up twice in a week and still it says no credit 

Jen61 by • Level 1: Joiner
  • 276 Views
  • 3 replies
  • 0 kudos

Blocked sim

My sim is blocked I've been waiting since the 17th of September 4 a new sim

Ronfluff by • Level 1: Joiner
  • 207 Views
  • 2 replies
  • 0 kudos

My sim

Hh

Ja5 by • Level 1: Joiner
  • 156 Views
  • 1 replies
  • 0 kudos

Resolved! Top up

It’s not accepting my payment for topping up

Cancel a direct debit

I want to cancel a monthly payment to this number:xxxxxxxxxxx because I don't use it anymore. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Lecky by • Level 1: Joiner
  • 543 Views
  • 4 replies
  • 0 kudos

Can't top up/Sim gone missing

I have a pay monthly account and a payg simThe Sim is not in a phone but a heater which I control with text messages. In order to top it up I had it linked to my pay monthly acc so I could log in and top it up online. On Fri it showed around £13 cred...

Vernon2 by • Level 1: Joiner
  • 331 Views
  • 3 replies
  • 0 kudos
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