Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Credit not activated

Hi. Can anyone offer any advice please? I'm on a big bundle tariff which is £10. I usually just call 1111 and top up that way but decided to go online and have my payments set up to come out on a certain date. I chose the date at the time, thinking i...

Resolved! Inheriting account/phonenumber from parent

I'm currently trying to work out how to update the account details from my parents name and dob to my name and dob. I've paid all the contracts since I turned 18 (originally had a phone + sim). Now I want to inherit the phone number and the attached ...

Data

Why Isit only 3gb for 12 wtf

Resolved! Restart after using my allowance

I was on 10 pounds rolling plan , I ran out of data, so I changed my tariff to 15 pounds, but it will start 2 weeks later. When I ask to restart, it is written that it is not possible , why ?

Rolling plan - has not renewed

My rolling plan that I have had for over a year has not renewed despite O2 sending a text to say payment would be taken. I have lost all the data I had that should have rolled over & only realised my phone didn’t work when away from home - no notific...

Cancellation

Hi I have a pay as you go sim for my iPhone and with my recent virgin subscription I was offered a sim for 5pounds a month which I took with the deal . How do I go about changing my number over and cancelling the original pay as you go sim please reg...

Bolt ons

I am trying to purchase a bolt on, but it keeps on telling me that it cannot be added. Please help as I am running out of data and do not wish to switch to a rolling plan.

Sim

Can’t activate SIM card as old one is broke and it’s asking to confirm it’s me through text

No signal

Hi I have put my pay as you go sim in a phone and I am getting no network

Big bundle sim not working abroad

My big bundle SIM card expires today but it hasn’t been working while I’ve been abroad, I’ve been told to call 4444 to top up but I can’t make calls therefore I can’t top up. My O2 app isn’t working and I can’t order a new sim while I’m abroad. Any h...

O2

Forum Posts