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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 52540 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26511 Views
  • 19 replies
  • 2 kudos

Problem with payment

When I try to top up my account with £10, my card is rejected almost immediately. I tried cards from 4 different banks and still the same thing....

Morler by • Level 1: Joiner
  • 417 Views
  • 4 replies
  • 0 kudos

O2 Travel Bolt on

I am travelling in Turkey starting 24 July, and I keep reading in My O2 that I can have a O2 Travel Bolt on for GBP6 a day and can use my UK number in Turkey. I login to My O2 and no where can I find how to add this "O2 Travel Bolt on" Can you help?

KL-PAYG by • Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

refund

hi, ive just switched to another network provider but kept the same phone number however i still have credit on this sim card. is there any way i could get it refunded back into my bank or could i send the credit to family who would be able to use it...

lace07 by • Level 1: Joiner
  • 299 Views
  • 2 replies
  • 0 kudos

Monthly tariff cancellation

I have been paying my monthly tariff every month. I have ran out of data this month and I recieved a call saying my tariff has been cancelled and I am being moved on to a standard pay as you go tariff? WHY? I did not request this and I do not want th...

Love12 by • Level 1: Joiner
  • 410 Views
  • 3 replies
  • 0 kudos

Putting a Name against each phone Number in MyO2

Hi, I am managing a group of O2 PAYgo phones that I own and looking to put a name against each number in Myo2 so I can easily identify the users. Can this be done please ? currently I just have a list of numbers and it would be so much easier to iden...

Harleydee by • Level 1: Joiner
  • 326 Views
  • 3 replies
  • 0 kudos

I need a pac code

Tried several times for a puc code but still haven't received it 

Gary30 by • Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

I need a pac code

I need a pac code but I have tried several times and still haven't received it

Gary30 by • Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Help

When u ordered my new sim it say text free10 to 21500 but it hasn’t given me the £10 free

Emz94 by • Level 1: Joiner
  • 350 Views
  • 3 replies
  • 0 kudos

Does top up

hi. Why cannot top up the account? 

Vaidas by • Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos
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