Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Really need help

My mum is 85 amd disabled and hasnt used her phone for a while i presume its been disconnected due to current situation i really need it reconnected and haved tried phoning but cant get through

02 reward

Help with rewards

Taken money from me

I tried topping up my phone with my card. The automated service said it hadn’t worked for some reason. I then went on my online banking to see why. The payment has gone out of my bank but not gone on to my phone. What shall I do about this?!

Remove bolton

How do i remove a pack my data has run out ive topped up 25 pounch to add a new pack but cant find the option to remove my old pack and its just taking the money my balance is now 22 pound and cant seem to get a pack on

Can't top up

Hi, I've just got my son a new payg but have tried 6 times to top up, both online and to 4444 with 2 different cards but I keep getting the same message that it's unsuccessful. Can anyone help? Thanks

Text messages

I have received a text message saying I recently topped up at one of your shops. I haven't done this. Is it a scam?

Sim Only on the Asus ROG II Phone

I am due to upgrade my phone but looking for a phone outside of the usual iphone/Samsung devices. I am looking for the Asus ROG Phone II and just wondering if any one has this device on 02 Sim Only? Thanks!James

My pay as you go top up was registered and then removed

Am a vulnerable aged person who registered a £10 to up bought for me as a voucher in a shop. I registered it correctly and was notified it was done. A short time later I noticed it had disappeared and was back to my old balance. Have tried various nu...

Balance not restored

So O2 cut me off for not making a call within 6 months on the wife's old Nokia that lives in the car for emergencies. Seems sending a text message no longer qualifies as usage. So I call them up again and have it reconnected. Only problem being they ...

Moving contract to new phone

My elderly father has an ancient Nokia flip phone that he is struggling to use now ( Tiny buttons, small screen etc). He has been on a PAYG contract for about 10 years. I would like to give him an old phone i have, that is more user friendly. Is it p...

O2

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