Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Tariffs

I recently got a new sim and put £30 on to get the big tariff but didn’t no realise it automatically does the £10 one how can I chnage this

SMS to USA and Brazil

Hi,I can not send SMS to USA and Brazil. Does someone have the same problem? How can I fix it?My plan (pay as you go) says: unlimited text and I still have data.Thank you!

Trying to sort out a return but getting cut off on the phone

I am trying to organise a return using the change of mind policy but every time I call I am getting cut off due to high call volumes. Is there any way to fill a form out online or anything else I can do?

Stolen Balance and allowances and no customer service at all

I am Livid with O2!!! I topped up my device three days ago and had a balance of £15 to cover my big bundle allowance - the amount was deducted and I was credited with the allowances. At the same time i downgraded to the £10 big bundle, not knowing if...

New 4G sim

Can anyone tell me what 'please enter a valid field' means as I can't get any further on here than that message?

Start my tariff today

How do I start my tariff from today as I want to renew it and not have to pay for a bolt on as I need more data

Resolved! FREE10 not working: it looks like this offer isn’t for you

Recently got a PAYG sim with the £10 bundle deal. Got confirmation about the 15GB upgrade on data. Though when texting FREE10 to 21500 for the stated £10 free credit. I get the offer isn’t for you text response.Getting through to customer service see...

huawei mobile%20wifi

I have bought a Huawei Mobile WiFi device so i can get wi fi in my house. I do not have a O2 phone. But i cannot get it to work. What is the best number i can call someone.?

Top up balance

Hi, hope someone can help.Only use my phone for emergencies, that's not often.its a English sim but I live in France. At the moment I'm stuck in Spain. Topped up phone last week £10, not used phone but had two Spanish missed calls,checked the balance...

Big Bundle not activated after top up

I topped my my usual £10 on 18th April and have just realised it hasnt gone onto my account. I m ust have had some reserve money on there which has just run out and i cannot get hold of anyone at o2. I really need my phone, especially right now so an...

O2

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