Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

What is 02 fraud number

4 calls it's giving me one time sound like it's dead I've logged in given an activation code did all

HTC 10

Tariff

Hello I'm looking some advice, if someone is on favourite place tariff but it seems to be using alot of other money for calls which I gather is the wrong tariff for them, if I changevtge tariffs to 10 bundle and call other landlines or other mobiles ...

Tariffs

I recently got a new sim and put £30 on to get the big tariff but didn’t no realise it automatically does the £10 one how can I chnage this

SMS to USA and Brazil

Hi,I can not send SMS to USA and Brazil. Does someone have the same problem? How can I fix it?My plan (pay as you go) says: unlimited text and I still have data.Thank you!

Trying to sort out a return but getting cut off on the phone

I am trying to organise a return using the change of mind policy but every time I call I am getting cut off due to high call volumes. Is there any way to fill a form out online or anything else I can do?

Stolen Balance and allowances and no customer service at all

I am Livid with O2!!! I topped up my device three days ago and had a balance of £15 to cover my big bundle allowance - the amount was deducted and I was credited with the allowances. At the same time i downgraded to the £10 big bundle, not knowing if...

New 4G sim

Can anyone tell me what 'please enter a valid field' means as I can't get any further on here than that message?

Start my tariff today

How do I start my tariff from today as I want to renew it and not have to pay for a bolt on as I need more data

Resolved! FREE10 not working: it looks like this offer isn’t for you

Recently got a PAYG sim with the £10 bundle deal. Got confirmation about the 15GB upgrade on data. Though when texting FREE10 to 21500 for the stated £10 free credit. I get the offer isn’t for you text response.Getting through to customer service see...

O2

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