Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Reactive sim

how do. you reactivate SIM card ?

Unable to make calls when I am abroad

I am in Poland and I am unable to make or receive any calls on my O2 mobile. Tried to call customer service from a different number (giffgaff works perfectly fine) but they are unable to find the reason! I have tried to change network provider ( it d...

Free 10 isn't working

As a new customer with 02 I topped up my sim card with £10 which offered free10 credit but was required to contact customer service as I had difficulty with the voucher number acceptance via the automated topup number and the agent I was connected wi...

Resolved! Refunds on PAYG ??

I have always understood that O2 never offer refunds to PAYG customers. I have also seen that message relayed by the likes of @jonsie and @MI5 on this forum on a regular basis. Yesterday, I texted "INFO" to 85075 from my O2 PAYG handset. I was bemuse...

Problem moving number to PAYG

Hi All, Not sure if anyone can help here as this is an unofficial thread but I'm running out of options. I am leaving the UK for travelling and want to keep my number whilst not necessarily using it for calls/texts whilst away. O2 recommended I switc...

I paid 30 pounds for big bible using app but nothing changed

ON HOLD for 95 minutes

I have ben hold for 1.25 now and I am still waiting.. I ordered a PAYG sim weeks ago, I rang to activate it and was told You will activate but its a faulty sim because its not 5G you sent a replacement- O2 activated the sim and you sent a Monthly con...

Sim deactivated

My sons PAYG sim has deactivated and I cannot top it up, please advise how I can reactivate this ? I’ve just spent 20 min on hold to customer services and when the agent tried to transfer me she cut me off

O2 Pre Loaded Data Sim

I ordered a 120GB data preloaded sim costing £50 from O2's online website shop. However to my surprise I received through the post a 12GB data preloaded sim which comes at a price of £40. I have been trying for last 2 days to speak to someone at O2 t...

Can’t topup

I’ve tried to top my phone up to get a monthly bolt on n it’s not working

O2

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