Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2 Pre Loaded Data Sim

I ordered a 120GB data preloaded sim costing £50 from O2's online website shop. However to my surprise I received through the post a 12GB data preloaded sim which comes at a price of £40. I have been trying for last 2 days to speak to someone at O2 t...

Can’t topup

I’ve tried to top my phone up to get a monthly bolt on n it’s not working

Terrible service!

Ordered 2 x 120gb pre-loaded sim cards on the website, £50 each, they arrived today and i have been sent 12gb ones! Tried to talk to someone online, no luck at all, just endless circles of automated questions not related to anything i need. Tried to ...

Resolved! Changed from monthly topup to auto topup per month on 02 Payasyougo. Now get additional charges!

I changed from £10 topup to monthly auto £10 payasyougo. I never got charged any extra costs per month upto this change. Now i get charged for some calls which i didnt before - Additional £6, approx, since September. While i live in County Down, I of...

Number Still Not Ported After A Week

Having an awful experience porting my number with O2 - it has been over a week and nothing works! So far:Provided PAC code when order was placed for new SIM - didn't workCompleted the online form for number porting - didn't workCalled customer servic...

Resolved! How do I change my Credit Card number

The details of my Credit Card has changed

Resolved! Top up

Hello, today is the day of renewal of my 15£ rolling plan. I have got 18£ in my balance but it didn’t take from there and it says the automatic top up payment from my card failed. Why did it not renew from the 18£ of my balance ?

Resolved! esim

I have O2 pay as you go, recently got iphone 14 and it requires esim, how can I get esim of my physical o2 card

Resolved! PAYG Classic - how much to call 0345 numbers

Hello,Anybody know how much it costs to call 0345 numbers if on PAYG classic? Called customer service they said 30p per minute. Other sources seem to think 3p per minute.

More calls

I need more calls

O2

Forum Posts