Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Billing

I revived a text message saying that 02 couldn't process a bill. I'm on pay as you go and have been for 10+ years. I don't know how I could have problems processing as on pay as you tariff. I'm wondering if its a scam?

PAYG

Hi, just got my PAYG SIM is it possible to go to a monthly plan with this or is it always highest cost for all?

Resolved! create mobile broadband account without other phone number

Hi, I currently have an existing account for my mobile phone, and recently got a pay as you go mobile broadband sim. I would like to create a seperate account for my mbb sim as other people may have access to it. I can view my data usage using the mo...

o2 is throttling youtube

o2 is throttling youtube, videos are buffering all the time but when i use a VPN they play with no buffering. how do i make o2 stop throttling, this violates net neutrality. o2 has been caught throttling youtube and netflix in the past.

Big bundle Data

I recently bought an o2 sim card on the premise that if you top up £15 You will receive 30gb of data but instead I only received 15gb any way I can contact o2 to resolve this? Seems like false advertising to me?

Resolved! What's the best way to change my phone number

My daughter is with O2 PAYG and is getting a lot of harassment and bullying. What's the best way to change her number? Do I just get a new SIM?

Resolved! Changing tariff

I want to change my tariff from pay as you go to pay monthly, couse i top up for 15£ and want to get bundle for 15£

Upgrade dual SIM phone

How do you upgrade to 4G On an unlockeaon a dual sim phone

Resolved! Pay as you go tariff

Hi everybodySimple.question. I don't want a monthly bundle. I want to put 10£ credit and use it as I want whenever I want. Is there such a thing on O2???

Resolved! Tariffs

Hey I’ve accidentally changed my 10 pound tariff to 30 pound and it won’t let me change it back

O2

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