Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Changing tariff

Hi, I am trying to change trying to change tariff but keep getting an error message. It says talk to the live chat but cannot find that...

contact o2 customer service when I am abroad

Hi,I am abroad at the moment and use a pay as you go mobile. I just find out people can't reach me from England. I just tried and can't make calls either. Can someone please tell me how to solve this? I had a pay monthly sim before and barred to make...

Resolved! Pay as you go

If you put the credit in late ,say 2 days after it's due, do you still get the Rollover data?

Swapping numbers

I have a payg sim with credit and a deal of minutes and data on it..I want bring my number over from another network.. can I do this during the month without losing and data etc??Thanks

Fraud

I just found out that some git has used my credit card details to top up their phone. the credit card people are giving me a refund but no one at 02 can tell me which account did the top up go to and neither can the credit card company. Surely some o...

Resolved! Slow Internet speed

roaming in france dont wok

hello, i'm in france, i can receive all, sms but cant send sms neither make call

Top up

I topped up my phone to use it as a payment method and it wouldn't let me use it bc the page changed and its not an option any more and I'm now stuck with a huge amount of money on my phone and was wondering if I can get a refund?

Resolved! Bundle expiry and keeping the number active

I'm likely to be unable to travel back to the UK for an extended period of time due to the COVID situation. Therefore I'm looking at ways to retain my UK mobile number. My £15 big bundle has just expired, and my understanding is that I need a chargab...

Resolved! No service on iPhone 7

iPhone saying update but no service tried updating now can’t activate did get message saying check SIM card checked nothing no service still

O2

Forum Posts