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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 46522 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 23283 Views
  • 19 replies
  • 2 kudos

Resolved! latest bill

Hello everyone I have never had direct contracts with O2. I had a pay-as-you-go with GiffGaff in the past. A few days ago I got this message from 07376494708: "O2: We have been unable to process your latest bill ... update your details via the follow...

gwynplane by • Level 1: Joiner
  • 437 Views
  • 2 replies
  • 0 kudos

Resolved! How long does my data last on PAYG? + How long does my number last?

£10 for 18GB is the latest offer.The bit I'm confused about is 'for up to three months'.If I ONLY topup £10, does that give me 18GB to use for 3 months? ALSO: let's say I top up £10... and don't top up again and only use my phone for receiving calls,...

starmaker by • Level 1: Joiner
  • 791 Views
  • 1 replies
  • 0 kudos

Resolved! New Phone But Old and New Sim

Hi, I posted a few days ago about my Mum's old phone breaking and how she needed a new one. She's now got a new one and I've been able to set it up with her old Sim alright. However, as I had to create a totally new account here on the O2 website so ...

Top up

Hi I’ve just topped up £15 as my data has run out on my bundle deal I’ve tried to renew the data, and now it’s stopped working and telling me I’ve only got 50mb left to use before midnight. How can I fix this and get my data working?

Shan123 by • Level 1: Joiner
  • 641 Views
  • 1 replies
  • 0 kudos

Resolved! Balance still £0 after topping up

Hi, I'm hoping someone can help me understand something. Why is it that every time I top up £10 on my pay as you go, the current account balance remains at 0?

CK32 by • Level 1: Joiner
  • 2043 Views
  • 4 replies
  • 0 kudos

18 gb of data

I'm new to 02 From giff I bought a sim offering 18 gb of data for £10.00 yet my account shows 6 gb it also advertised roll over for 3 months yet top up date is 1 month.

Thommo66 by • Level 1: Joiner
  • 719 Views
  • 1 replies
  • 0 kudos

Can't remove a bolt on

Struggling to remove a bolt on service. I do click remove bolt on then it goes on the next page and says information is not available at the moment.

Strugman by • Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos

Broke phone

I broke my phone how can I get a new phone I can’t travel to get one please help it’s completely cracked help

Lisa5 by • Level 1: Joiner
  • 2106 Views
  • 8 replies
  • 0 kudos

Resolved! Data

Double data what do I need to text

Lisa5 by • Level 1: Joiner
  • 1818 Views
  • 4 replies
  • 0 kudos

Resolved! Topping up a dual-sim US phone registered to O2 in the UK

Hi. I'm visiting family in the UK, and so bought an O2 sim. It works fine in my international Samsung A51, I received the O2 2FA text, registered it on their site... but their site won't accept a US billing address for a credit card, so I can't top i...

Pete_H by • Level 1: Joiner
  • 978 Views
  • 3 replies
  • 0 kudos
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