Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

URGENT Top Up Successful but I have no data

Hi, today I topped up my account with 10£. I already 5£ in. My data bundle is 10£ for 6 GB, and I received an e-mail saying my top up was successful, and they charged me seeing from my bank. CTMGO2Wr26jdukpi5l46 This is the reference number. I also l...

Retrieve old voicemail

I have restored my iPhone to factory settings and didn’t have a recent back up.I lost my Gramps this year and had all his voicemails saved please tell me there is a way to getting them back

charges of £2 aday is coming off my pay and go phone.

£2 a day is coming off my pay and go phone. Does any one know why as i have looked on O2 site till im blue in the face to find out why

sim swap

hi ... i have just started a new sim only monthly contract for my old android phone. the phone is currently o2 pay as you go. i used my other phone (an iphone on 3 network) as the contact number for o2 to use to let me know how things were progressin...

Wifi

Is anyone else experiencing wi fi issue today. It constantly disconnects for me?

Can I buy next months PAYG month now?

I have £10 credit.I'm afraid it will get used on something silly.Like accidentally calling a number not covered by my PAYG credit. OR, when the PAYG month has run out... it might end up using £0.01 in data - thereby stopping me from buying £10 monthl...

Resolved! I still haven’t received my order email and my money has been took

My money has been took out of my account but I still haven’t had an email to say anything about my order

Where is my 45GB and where is the £10 free credit + a painful experience using O2 & getting support

I've topped up £15My settings say I only have 15GBWhen will I see 45GB? In the envelope I got, it said if I topped up £15 and then send a text to 21500 saying FREE10, I would get £10 credit. I've done that. Nothing happened after that. I got a text m...

Resolved! deactivating

How do I deactivate my pay as you go SIM? I do not wish to use it anymore as I have a new one.Thank you!

Changing email

I want to change my email address on the account but the SIM card is data only for an automated gate so I can't access the security texts. How do I do this?

O2

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