Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Samsung Galaxy J330 Unlatching Code Not Working

Hi All, The unlatching code I've been sent for my Samsung Galaxy J330 doesn't seem to be working. The email from O2 said the phone will be locked if the code is entered incorrectly 3 times and as I've already entered it twice, I'm relucatant to try i...

Resolved! Can Unlimited Texts and Calls be used anytime?

Can I text and call other networks from my unlimited text and call allowances anytime or just off peak?

How do I change the device details on my O2 account?

I bought my wife a new iPhone and swapped the O2 SIM over from her old iPhone and transferred the settings across using the Apple smart set up. Everything works fine. I did not purchase the new phone from O2 as I could get it £70 cheaper elsewhere. H...

Resolved! Activate my sim

Texting to activate was down due to 'Technical Problems'. Was asked to phone 202 but the automated service would not recognise me, please help.

Resolved! Old PAYG sim card in new phone

Hi Hopefully someone can help me out here. I'm not an O2 customer but my elderly Mum is. She has a very old PAYG phone & sim. When I say very old I think at least 10 years old, maybe more. The phone is an old flip phone and whilst it works perfectly ...

calls, texts and data not working

my calls nor text messages work and i topped up yesterday. My calls fail, data doesn’t work and texts don’t send. is there a resolution?

invalid imsi

I have a message on my phone Invalid IMSI . What does this mean and how do I disable this?regards Peter

Resolved! international

Have an international sim bundle but don't need either the 4/5G or call benefits. I only need the sim to be able to receive text messages (from my UK bank) and to send messages. I have put on a tenner a month for the last 2 months only to get 0% of t...

How to get an invoice for PAYG phone

Hi all,I ordered and received a PAYG phone through the O2 online shop.However, when I received the order there was no invoice attached in the parcel. I also didn't receive the invoice via email with the order confirmation and it is not retrievable fr...

Deactivating a sim card

Hi please my sim is lost I'm worried it went on bad hands can you please help me if it can be deactivatedIt my call sim and I can't even try call it to find out if someone has it or not, I know that there is 5 pound in it when I meant have 0 in it it...

O2

Forum Posts