Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Huawei P20 lite no incoming outgoing calls

Good evening , purchased a P20 lite for my daughter at Christmas and a payg sim , when sim is inserted it shows 02 network id with full signal and hspa but will not dial out , when dialing the number it goes straight to answer phone.... Same happens ...

Resolved! Unable to add additional number to Family Bolt-on

I am trying to add an additional number (will be 5 numbers in total including owner and new one) to my Family Bolt-on, (via https://mymobile.o2.co.uk/family/manage) however it won't let me as it complains that one of the existing numbers is invalid, ...

Resolved! PAC code PAYG

How do I get a PAC code to port my number from o2 pay as you go to another network on a contract? Seems to be no way of doing it online and can’t phone as speaker is broken.Thanks

Resolved! Topping up

I am trying to top up via my Revolut account but it gives me an error.Please can you assist as I have no more data and need urgently

Resolved! Do I need to top up every 6 months

I am on classic payg and now it says on o2 site i need to make a top up every 6 months.Is this true or can a text be sent every month keep it active without switch off.I would like a definite answer on this rather than a guess.Thanks.

Can't make phone calls, can't get hold of O2 Support

Hi there,I've changed my SIM card on Friday, and next Monday someone tried to call me but I can't receive or make any phone calls. I receive messages but I can't send them. I cannot call O2 Support obviously. I tried to call from a different number b...

Age restriction

I have recently switched from a pay monthly to PAYG and now there is an age restriction. I don’t have a credit card and as I’m in a tier 4 area I cannot go to a store to prove this. What can I do please?

Resolved! PAYG £5 'Big Bundle'

Hi. I hope that someone can clarify for me as I can't afford to make any mistakes with this and leave my elderly uncle without a working phone (he has no internet etc)! He's currently on a classic payg but needs to phone the doctors/hospital quite re...

How do I phone 02 ?

Hello please can somebody tell me how to phone O2 customer services from my O2 pay-as-you-go Phone? I cannot seem to find a number that works from my pay-as-you-go , I just want to speak to somebody at 02 please thank you very much for your help

Resolved! Difference between payg and monthly

I’m currently with EE but want to change to O2,,The difference between payg and pay monthly with EE Is that with payg you can’t do WiFi calling/texting and you can’t use 4g and call at the same time, eg can’t use sat nav and phone at the same time. A...

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