Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pay as you go call charge history

Noticed that my account balance has gone down by £2 todayHow to can I check this usage

Resolved! IPad Return

Hi team, I took an O2 iPad contract with a broadband sim on the 30th of December. I found that the iPad was not fit for the intended purpose but failed to return it within the cooling off period due to bad COVID-19 symptoms which required a few trips...

Resolved! Disney 3 months free offer

HelloI topped up £20 when the offer was on for the 3 months free on Disney . I received a link to activate but seem to have deleted the link, is there any way to resend the link. I have checked my o2 account and can’t find this anywhere!

How do you turn off age restrictions?

Just noticed that there is a filter/age restriction when i use the internet on my phone. I only have a debit card, no credit card, and with current lockdown measures i cant go to an 02 store with photographic id. So how do i turn it off?

Resolved! PAC code

iPhone

Application purchase

ANYBODY KNOW ABOUT CARRIER

Resolved! top up card will not work anymore

My top up card wont swipe anymore can i get a new one and how

Resolved! tarrif changes

I changed my tarrif from £5 to £10 bundle, topped up and the tarrif has stayed as the £5, how do i fix this

Resolved! Top up early

If you top up two days before u are due to top up will the credit still be put on your phone

help for my aged fatherinlaw

Hi Hope someone can help. My father in law damaged his battery and burnt the phone and damaged the sim, he has bought a new phone and sim, he does everything over the phone, topups, customer services etc. Being in lock down and not going out much he ...

O2

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