Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pay as you go bills

Can anyone please tell me, can you view an itemised bill for pay as you go as I have been trying to access details on my account and it just shows a balance and payment date.i get a text every month reminding me to top up which I thought was done aut...

I have 5000 texts

It won’t let me send any texts

Resolved! Last 3 month records

i need the last 3months of my missed and received calls, thank you

Resolved! New PAYG sim change number

I just received my new sim and I done the keep my number form but I have not activated my sim yet will that be a problem?

365MB instantly gone when topped up

Topped up to get my bundle which includes 2GB data allowance. Bundle appeared, but with 365MB of data already used. Wasnt doing anything else, connected to WIFI (O2 doesn't let you top up without already being connected to the net so I mean I had to ...

Resolved! Changing tarrif

Hello, I’m currently paying £30 a month (big bundle) for data and I would like to change to the £15 big bundle. If I do this and downgrade to the cheaper one, will all my data still roll over from the previous month if I have some left from the £30 b...

Resolved! Payment

Hi I am on the £15 bundle tariff but it is taking £20 out of my bank account each month. Is there a way to change this as I cannot get hold of a contact number for 02? Thank you.

Resolved! 5g pay as u go sim

Literally just want a 5g sim 4 my new phone seems impossible 2 get to talk 2 anyone just keep being sent links that are useless don't want to have to change num or network but seems I might have 2

O2 UK Pay and Go payments taken from my credit card that are unknown

how do I find out what mobile number is being used on my credit card? 6 transactions have been taken on two seperate days that aren't mine?

New pay as you go sim not working

I’m not able to make calls or send texts with my new pay as you go sim. I only receive 02 texts. I have an iPhone and even with WiFi turned on iMessages is still saying ‘waiting for activation’. I’ve called the pay as you go line twenty times on a di...

O2

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