Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Cancel and renew tarrif

I want to renew my tarrif

Resolved! Phone

My phone is cut off I can’t ring out or receive calls. I’ve just bought a voucher and I can’t apply it.

Resolved! Make a payment to pay off my phone

Hi, I’d like to pay off my phone. The app only allows me to pay below or the monthly agreed amount. How would i go about doing this

Resolved! Switching from contract to PAYG

Hi. I have switched from pay monthly contract to PAYG and requested for phone number transfer. Not sure the transfer was a full success, something must have been messed up in O2 as I cant make or receive calls or send/receive messages. HOWEVER when I...

Resolved! swich to "pay as ypu go"

Hi. I write you regarding my contract change. I swiched my contract form pay monthly to pay as you go, to keep my old number. Now, in my "my O2" account I have two numbers related to it:-First one, my current phone number which is "pay monthly".-Seco...

Resolved! How to activate my replacement SIM card and how to get transfer my old number on it? Thanks a lot

How to activate my replacement SIM card and how to get transfer my old number on it? Thanks a lot

Resolved! Disappearing credit

I have an old PAYG o2 sim card which I only top up when needed (which is rarely). I topped up on-line on the 24th of June 2021 with £20 and at the time, o2 had one of their regular one-month offers of doubling the credit for 30 days. I sent just 2 te...

Resolved! I just got charged for a text msg on free wifi

My WiFi is the virgin 200 mb ,My mobile data is switched off ,My phone is connected perfectly to the WiFi?Why was I charged for this text sent 5 mins ago,This has happened many times before, just not had time to deal with this.

Resolved! Can’t top up. First top up.

Just got PAYG number. Says it can’t top up via the website and app. Help.

Resolved! Moving mobile broadband SIM to a different device?

Hi Is it possible to move the SIM from a Huwaii mobile broadband device to an iPhone?I've tried this after my Huwaii exploded (hint: don't leave them in full sun in a conservatory!), and the SIM is registeed and connected to O2 3G but appears to be b...

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