Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Adult restrictions

I want to remove my adult restrictions

Account

HiI have just joined 02 but not happy.I transferred my number from my previous provider. I also transferred my wife number to her phone from her previous provider. However my wifes name and number was added to my account. This was corrected after 5 p...

Resolved! When 3G stops..will my phone work ( it has a 4G sim card )

I have an OPPO A16s phone which has a 4G sim card. I have Pay As You Go.Will my phone continue to work once 3G is turned off ?? I have received a text message saying my phone wont work..and when I check the O2 site itself for 'mobiles that will be ef...

Resolved! PAYG

Is customer service open today, it keeps telling me the lines are closed and you are open 8am to 9pm.

Bill

My bill has been zero for what seems like for years now and suddenly this month there is a £1.80 charge. No calls are made from the phone, just a few incoming text messages and apart from that it's used as an alarm clock on rare occasions.

Resolved! SCAM?

Just received a text from +447742262537 advising that "your "Mobile SIM Contract(s) will be disabled due to failure to accept our Terms of Use" and requesting that I log onto the link given. I assume that this is a SCAM?

money balance

i phoned 4444 on the 14th of April to top up my balance for pay as you go to £10.but since that my data hasn't worked. and now on here my balance says £0 when the £10 usually lasts around a month.

How have I got 2 sim cards with the same number?

I have a strange issue, I had an O2 contract on a family plan in my wifes name initially, when the contract expired I purchased a sim only deal and after a bit of a problem, managed to eventually get my phone number transferred to the new sim card. I...

phone top up online pay as you go

I have tried several times to top up the phone using online and VERIFIED card payment but O2 keep saying 'we couldn't process your payment. - contact your bank.I contacted my bank and they say the payment request showed but they could not explain why...

Resolved! Plan upgrade

I upgraded from payg to a rolling plan and received a confirmation email. Since then I have heard nothing, and my balance is now zero. I paid £5 as requested for the first payment. I cannot find any contact for customer service. Can anyone help, than...

O2

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