Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

No signal

Hi I have put my pay as you go sim in a phone and I am getting no network

Big bundle sim not working abroad

My big bundle SIM card expires today but it hasn’t been working while I’ve been abroad, I’ve been told to call 4444 to top up but I can’t make calls therefore I can’t top up. My O2 app isn’t working and I can’t order a new sim while I’m abroad. Any h...

Resolved! Close account

How do i close my account and deactivate sim?

Resolved! Sim card

If I buy a new sim free mobile, can I use my current sim card in new mobile?

cannot make calls or send messages while abroad in Europe

I've spoken with O2 and added necessary bolt ons, waited 24 hours and still cannot make calls or send messagesWondering what to do next. Calling O2 costs me a lot of money from here using skype (sadly the only option i have)