Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! O2 Classic PAYG

I am on the O2 Classic PAYG tariff. i.e 3p per minute calls, 2p per text and 1p per mb of data. I have the O2 app and can log in to my online account for topping up etc. Is there a way to see a breakdown of what I have been billed from my credit? For...

Resolved! PAC code

Hi, has anyone ever succeeded in getting their PAC code over the phone? I have ported my number from vodafone to 02 PAYG successfully and now I want the Pac code so I can move to another network. I can't text PAC to the number suggested as I have not...

Resolved! Had confirmation of my new tariff, paid credit to activate but it vanished

Hi, I hope someone can help as the live chat doesn't support appear to PAYG customers (thanks O2).Last night (12 Aug 2021) I updated my phone/sim to a new PAYG tariff and waited for the confirmation email/text to arrive. Then I paid a top-up credit o...

I changed tariff

I changed tariff, topped up yesterday and o2 took out my £10 and now my balance is 0pounds, why? I would like to have my money back

Resolved! PAYG balance disappeared

Topped up by £10, then within hours balance was zero, without my using my phone at all, anyone explain?

Resolved! Reactivating the old SIM card

Hi, I have a O2 sim card which I had been using when I was in the UK, but obviously it was deactivated for not using it for a long time. I'll get back to UK in a week and I'd like to use my old number. I already have the SIM card. Is it possible to r...

Resolved! New Smartphone with o2 payg classic query

Hello everyoneI would be obliged if someone could help me please. I have the classic payg sim in a Doro 5030 non Smartphone. However I have just bought a Motorola G9 Play Smartphone. I can see that I can push out the Nano sim from the Micro sim in th...

Resolved! Date of birth

Hi. I want change my date of birth because is wrong.

Resolved! Unlocking phone

Hi, I am hoping to unlock my phone from it’s Sim, as it’s currently only allowing 02 sims

Resolved! refund

Hello Im waiting for my refund , when will it be expected please let me know ? I would like to change my postpaid plan , could I make it prepaid because poste paid I can not afford please let me know as soon as possible . Mrunal o2 customer

O2

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