Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Data usage (Roaming)

Hi, I am currently on the £10 bundle and I still have data but I am finding it difficult to use it now that I am in Germany. Is there something I need to do to be able to use my data? Or is my bundle not big enough to roam with my data as I was able ...

Resolved! My number has been cancelled

Hi, I have ordered a monthly O2 SIM (which is awaiting delivery) and requested to port my existing number (xxxxxxxxxxx) to it, instead my current number has been cancelled and my phone is not working. Can you help resolve please? [Mod edit: Please do...

Resolved! create your own number

hellocan i make up my own number? I understand that i might need to pay for it

Trouble with Pay as you Go

Hello, I have contacted one of the staff in order to cancel my current contract to switch to Pay As You Go. The staff asked me if I want to keep my number and I said yes. However, a new SIM card arrived and it has a different number, while my old num...

Resolved! Network problems

Hi my phone is driving me mental today. Im on pay as you go and the balance is fine. I can't send or receive text messages since 11am and the same with WhatsApp and Facebook messenger. I can send and receive messages on WhatsApp to one group only and...

Resolved! Mobile data being charged for

Hi I’ve topped up my PAYG account in the same way as every other month. However this time if I leave Mobile data switched on I’m being charged. I have a 2GB entitlement, but in a 24 hour period have been charged £1.33 from my account balance. This ha...

Using phone abroad

Just arrived in Malta and I have no local network. Any suggestions please.

Losing my balance

I losing my balance

Resolved! O2 insure - no response to claim

Hi all i submitted a lost claim on my Apple Watch last weeko2 sent me a claim form to complete and return which I did - the automated email said I would have a response within a max of 2 days but a week later I haven’t heard a thing? Is this normal h...

Resolved! Change from monthly to pay as you go

Hello. move got a new O2 number but would like to keep my old one too as a backup as I’ve used it as a recovery number for various accounts. Can I do this? [mod edit: please do not post phone numbers on the public board. Thanks!]

O2

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