Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! I topped my phone up by too much. I'm on a £10 bundle and I accidentally put £13.

I want to know how to get that £3 back as I did it wrong.

Top up

How to top up just £5 with the £5 bundle,when the message says top ups start at £10

On basic payg, how do I leave?

Hi I am only paying a fiver a month on basic payg however want to leave O2. Not in a contract but not sure if I just leave, or have to give notice. Not bothered about pac codes etc. i cannot seem to see any info on my account to discontinue with O2 i...

Resolved! My accounts

Hi I phoned up to cancel my grandkids account can you check this has been done

Resolved! Stop my spending cap

I want to stop my spending cap

Resolved! Change tariff

Good afternoon,I would like to change my current tariff of £30 to a new one £20. I have tried several times to do it on the app but it doesn’t work.

Mobile internet o PAYG

Hi, for more than a month I cannot access my mobile internet. Any ideas why? Checked phone settings, no problems there. Many thanks.

Resolved! Charges

Why did I bring chArged while the app saying that I still have unlimited minutes (£10 bundle) after a call?

Resolved! Top - Up card after 1 year inactivity

Hello, I am a returning international student and I have a problem topping up my number. I had a 10£ tariff when I first used O2, and I would like to keep it as is. I tried to use my Revolut account to top up, but now my payment is pending (verified ...

Resolved! Change my sim

Hello, I lost my phone and had to get a new one. I now need my O2 to be switched to my new number but obviously don’t have access to my old phone to receive a code

O2

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