Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Pay as you go transfer balance

Hi is it possible to transfer a balance from one pay as you go to another. Both 02 and both pay as you go. Both on my account. Thanks

Resolved! Top up

I’m trying to top my balance up and after putting in my bank details and being redirected to my bank to confirm the payment it tells me there is a error and the top up can’t be done. I have enough money, it’s a new SIM card that I’m trying to top up ...

Rolling plan

Tried customer service and not getting anywhere, last Tuesday £10 for my rolling plan was charged to my card as usual, then on Thursday I couldn’t make any calls, logged into myo2 and it said I had no plan set up, so I set up another plan and paid an...

I can't get a refund for remaining balance, after leaving O2 and keeping the old number

I transferred my O2 number to a different network.My balance was £11.41, and I wanted to get a refund. <=====I called 0344 809 0202, twice, with absolutely zero progress, while talking with them for 45 minutes in total.First time, it was all going fi...

Can't call, text or use data

I topped up £15 to get that bundle but can't make a call, text, or use data and says I need to top up.

Resolved! Activate Pay As You Go sim card

Will a new Pay As You Go activate without a top up, i.e. will people be able to call the number? Thanks!

Resolved! Activate Pay As You Go sim card abroad

Can you activate a Pay As You Go sim card while abroad in the EU?

Data not working

I paid for my monthly pay as you go sim 3 days ago. I’ve took my sim out, restarted my phone and my data is not working. My text messages aren’t either just my calls? I’m basically paying monthly for phone calls and i barely call people. I want a sol...

Can vey bad weather affect mobile signal

Not that I now use SMS text messages much. As now mostly use Facebook Messenger or Whats App but to at times need SMS text messaging for work. They send me a one off code when I try to log in so they know its me.Athough SMS text seem to be working. I...

Resolved! new sim

new sim struggling to get on to app to top up

O2

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