Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Charges for bundle

I recently changed to the $5 bundle that includes unlimited calls and texts . The $5 came off my credit balance. But now an additional $4 has come off and I haven’t called any premium numbers. Is there a way I can check what I have been charged for? ...

Resolved! credit been used as a big bundle and i just wanted a credit package

Hi does anyone know how i change my credit i topped up back to credit and not a big bundle?Thanks

Resolved! Pay

Just been charged 710 pound any help?

Resolved! Billing

I only joined at weekend and not even got the sim card yet!

Resolved! Using My Pay as You Go Tariff in Majorca

Can't get through to O2 chat...so..I dont want any unexpected bills...do i need to buy a bolt on for use abroad? Thanks

Resolved! £10 bundles

Hi I've just gone onto the £10 bundles. Today I sent some texts and it took money from my credit. I thought I would get free texts now I'm on the bundle.ThanksPaula

Resolved! Number disappeared from account after migrating to payg

I have just had my pay monthly contact migrated to payg and keeping my original number. I topped up the payg SIM card before it all went through. Now the migration is complete and my phone numbers have disappeared off my 02 account, and my credit see...

Resolved! Data

Why is it every month im topping up i only get 3gb data when it should be 7gb!

Received less data than advertised

Good evening! I am a new customer and on Tuesday I loaded my card with the option of £ 30 and instead of 200GB I received 100GB, and on Thursday I went to the store to talk to an employee and she told me to send the DOUBLE message to 2424 and in 24 h...

In Croatia with roaming on why won’t my phone work?

Shows connected to the network but no 3G, however haven’t call any of the 02 helplines. No chat service showing and no email … phone definitely on for roaming - worked outside of Europe 2 weeks ago!

O2

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