Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Why is it £21.86 for 3g of data on o2 refresh, when it is £6 per month for 4g on Smarty ?

After being with o2 for 20 years, why are they now ripping me off

Resolved! Airtime rewards

hi guys please help Iv just received this text Your Airtime Rewards account will be closed due to inactivity. Any rewards earned will be cancelled. Open the app to reactivate: airtimerewards.app.link/account is this a scam Iv no idea what it is

Resolved! Data

I don't pay for data for it to not work properly I don't know if you can do something about it but somethings gotta happen before I switch its beyond a joke

Buying new phone, can I use my old o2 sim

Buying a new phone, can I use my old sim and plan associated with it.

Resolved! Pac code to o2

Hi, i have a new sim with o2 and I have the PAC code from THREE mobiles, how do I transfer my pac to my new sim of O2 please?

Resolved! esim

Can I ger esim as a pay as you go customer for my iphone XR?

Unable to access data whilst in Gran Canaria

HelloI'm on PAYG tariff, I've got credit on my phone, yet I'm unable to access any data on phone, when I try to use it, all I get is currently offline, I'm able to send and receive text and the phone has switched to Movistar, is there a setting I sho...

Resolved! If I spend my rewards at the same value as my bundle will I get a bundle from it?

I get 10 bundles and it doesn’t say if Bundles are included if you top up from the rewards. Does it work exactly same as toping up?

Resolved! Lost my sim

Hi there, I have lost my sim with the number : xxxxxxxx Can I please get a replacement sim sent to my address please. kind regards [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! RECOMMENDED TARIFF DOES NOT WORK

ON TRYING TO INCREASE DATA - O2 WEBSITE RECOMMENDED ME 30G FOR £10.14 PER MONTH BUT WHEN I SELECT ETC IT APPEARS AS 15G - ANY HELP WITH THIS PLEASE ?

O2

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