Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! keep my number whilst abroad

Hi, I've just completed a 24 month contract with O2. I'm now moving to Australia for a year (in fact I am now in Australia). I used a couple of 30 days sim only contracts to see me through until I left, and after conversations with 202 they recommend...

Resolved! Mobile number transfer

Hi!Could one transfer the mobile number from one O2 pay as you go account to a second O2 pay as you go account and close the first account?Thanks

Resolved! PAC Code

Just ported a number to a pay as you go sim, Would now like to get a PAC code but cant get the info from login account? Do i need to make a topup first? Thanks

Resolved! Broadband SIM card

I’ve recieved a broadband SIM card and put it in my Apple iPad. When I try to register the SIM card to be able to top it up it’s saying it doesn’t recognise the mobile number. Help?

Lost keyboard on whatapp

I lost my keyboard on my whatapp and I can't get it back on my phone

Calls & mms

Hi I have recently had my charging port fixed on iPhone 7 and since receiving it back I have been unable to make or receive calls or text messages. My number is no longer stored on my phone and will not allow me to manually put it in my settings. Wha...

Find account number

I am trying to find my account while on pay as you go where there isn't a bill option. Where can I find it?

Resolved! Cancel Sim Swap

I did a sim swap by mistake. My old got no service already, and my new number is not able to call as well. These should be two separate numbers and the new one should have 10 pounds. Please advise how to cancel the sim swap. Many thanks!

Resolved! VoLTE on PAYG ?

Hi, I found an old post on this forum from 2017 quoting VoLTE is not available on PAYG. Can someone confirm this is still true today in 2021 ? Thanks in advance.

Resolved! Return money

Hey so I had placed an order whxih I have set back what do I do if I haven't received my money in 5 working days I tried to find information on the website but I couldn't.

O2

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