Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! My partner has £10 credit on his phone, can he transfer it to me so I can top up?

My partner has credit on his balance and I was wondering if he could use it to top up my phone?

Resolved! Fraud

Phone number 0870 2410202 set up an 02 pay and go account and took £30 from our bank account. We've had the bank account frozen. This is a confirmed fraud. My partner's card was cloned and used to do this. Searching this number reveals it's been defr...

Resolved! Opt out

Hello, I’d like to opt out, but when I call 2220, it tells me that this number is no longer available. How should I proceed then? Thank you.

Resolved! Auto Top Up

Hi,Could anyone please advise me how to set an auto top up for a Pay & Go Go Go pay as you go.The auto top up option seems to have been removed from the web site for some reason.Many thanks for your help.Alan

Resolved! Pay as you go top up

Recently moved from pay monthly to pay as you go. I topped up a week ago but still says 0 balance and cant send texts or use phone. Any advice welcome as there seems to be no other way for me to contact O2(presently out of the country)

Resolved! O2 overcharging me

Need some help please. I contacted o2 1 month before my contract ended to end my contract in 30 days when it finished and asked for a pay and go sim to be sent which I would use. I was told it would happen and I should just put my new sim in and the ...

Resolved! Need some help with Mobile Data

Hello, I'm new to o2 and I am a pay as you go customer. I'm looking for some help on how I can use my mobile data for internet. Thank you

Resolved! I need help with bundle

O2: Thanks. We got your request. Your £15 data Big Bundle will start on 30 Nov how to start today big bundle?

Resolved! Bolt on

I just want to cancel my 5 pound bolt on , why so complicated

Resolved! New sim - keep old number

I have an older phone with a mini sim and want to upgrade to a smart phone which will have a nano sim (or micro at least). The current sim won't break down to nano (older version). So can i get a new (nano) sim and retain the old number, how do i do ...

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