Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Changing registered device

I have text and web pay as you go, plus a bolt on which costs me £10 a month ....because our broadband and WiFi were down for a week I had to use all my data on my tariff .... adding extra money didn't make any difference just added to a total and I ...

Resolved! PAYG Top-up Requirements

I have an O2 basic PAYG phone, which is our house's emergency phone.I am aware that must make a chargable activity at least once in any 6 month period in orderthat iit is not disconnected.Can you please confirm that there is no additional requirement...

Resolved! O2 rewards

I'm just wondering it says I have earned some O2 rewards since Oct 1st but says I have none to claim/save but also says you need to save them by Dec 31st will I get access to the rewards after Dec 31st or will they disappear I just don't want to lose...

Resolved! Cancel my ultimate bolt on

Can I cancel my ultimate bolt on by text message as I have 20 pound bolt on which is enough

Resolved! Data rollover

I'm pretty sure my PAYG data isn't rolling over each month, but I'm not sure how to check this - is there a way to check my previous balances of data before the monthly renewal?

Rewards

Hello

Resolved! Invalid sim

Do sims turn off if not used for a while? My dads sim in his SOS phone says that it is invalid. He hasn’t used it in 3-4 months.

Resolved! sim

purchased a basic o2 SIM for a housebound person, added £15.00 of credit, charged me £17.84 not sure whyadded to phone went to add contacts found out balance £5.00 due to the bundle.after chatting to o2 customer services found out would have to top u...

Keep my number

I have a new O2 pay as you go phone and sim. I want to keep my old O2 pay as you go number and filled out a ‘keep my number’ form. I got a message saying ‘We’re unable to identify & proceed further with your request as the details provided in the for...

Resolved! Keep my same number

I have a new sim and would like to keep my old number

O2

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