Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Keeping Your Number Active?

Hello--is o2s policy for keeping your Pay As You Go number active the same as it has been for years--make at least one billable call once every six months? Thanks, Kirk

Resolved! Bundle 20gig a month for£15

If I change my bundle can I still keep my same phone number?

Resolved! Trying to return a PAYG Like New phone which is not as described

Hi all,I purchased a Like New PAYG phone from the o2 website which was clearly described a USB C type connectors.However, while I received the correct phone model - it is Micro USB.I have rang PAYG Customer services several times but still not got a ...

Resolved! Lost all credit on my pay as you go after travel to Hong Kong

I had more then 35GBP before I went abroad. After sending four messages through Aeromobile service, I lost all my credit. How to get them back?

Resolved! verify my age

hi I need to verify my age how do I do this thanks

Resolved! I ordered 2 iPhone charger plugs

I ordered two new iPhone charger plugs on the 25th of December and they took the money out of my account but still no email at all?

Resolved! Pay as you go mobile number not used in 6 months

I have a British mobile number with O2 from my working time in the UK, and I haven´t used it for more of 6 months. I´ve tried to recieved a message for activate other account, and I can´t do it, because it seems that the number is not operative. Coul...

Resolved! Roll over data

I never got my roll over data this month

Resolved! Payment possible with a non-UK credit card?

Trying to top up my new pay-as-you-go O2 sim card with a non-UK credit card - but seem not to be an option? Called customer service who directed me to this site. Checking /searching on similar posts dating back in time to 2014 it seems that this was ...

Resolved! On classic 3-2-1 do you have to top up at least every 6 mths?

or your account is closed and you lose your number? That's what someone told me last night but i don't remember reading it. in the terms. Probably an unlikely scenario but i'd just like to know so I can tell who told me. Also where does it mention I ...

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