Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Lost number

morning I lost my o2 pay as you go phone but I need the the number as its important but trying to get through to o2 is impossible as they say they will text me a code ect but I have no number for them to text and advise

Resolved! voucher

I can not top up using a voucher?

Resolved! Refund

I would like my money return to my account with immediate effect

Resolved! Change name on pay as you go

Hi how do I change the name and DOB on my pay as you go account

Resolved! Sim card failed

My sim card registration failed. I ported this number and since then its not working now can you please check how can I get my number back. Thanks

Resolved! Keeping Your Number Active?

Hello--is o2s policy for keeping your Pay As You Go number active the same as it has been for years--make at least one billable call once every six months? Thanks, Kirk

Resolved! Bundle 20gig a month for£15

If I change my bundle can I still keep my same phone number?

Resolved! Trying to return a PAYG Like New phone which is not as described

Hi all,I purchased a Like New PAYG phone from the o2 website which was clearly described a USB C type connectors.However, while I received the correct phone model - it is Micro USB.I have rang PAYG Customer services several times but still not got a ...

Resolved! Lost all credit on my pay as you go after travel to Hong Kong

I had more then 35GBP before I went abroad. After sending four messages through Aeromobile service, I lost all my credit. How to get them back?

Resolved! verify my age

hi I need to verify my age how do I do this thanks

O2

Forum Posts