Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Apple Watch & iPhone XR on pay&go sim

I have just got an o2 pay& go SIM card so I can use cellular on my Apple Watch series 3.I rang up o2 to get it all set up & one person said I needed a contract for my Watch £5 per month I said ok that’s fine, he put me through to sales to get it sort...

Resolved! I was charged for a top up and it wasnt applied

Hello, i was charged £10 as i was topping up my phone in order to renew my bundle and it was accepted and then declined so i have still been charged even though i do not have a data rollover and have been told to top up again

Resolved! Call waiting

Can anyone tell me how i can activate call waiting on a pay as you go sim. It says check sim and network when i try to switch call waiting on. I really need this

Resolved! Locked sim

I want to unlock my sim

Need 2g for new address but phone has 4g?

Hi, I have a standard PAYG sim card which has been great and I want to keep it. I am moving house to a rural village in a couple of weeks and when I check coverage for O2 it states that with 4g ( which my 'phone operates on) works well outside but no...

Resolved! Contacting Pay As You go Customer Services

I simply need to disable the balance notifications on a PAYG device that is linked to my account but is actually used by my elderly mum.The only way that this can be achieved is by speaking to someone, but the live chat facility doesn't connect me to...

My partner is in a rehab center n cant call her

I cant call my partner that's in a rehab center recovering from an ms relapse, I'd like something to be done u useless people , the amount of money u make n we can't get a constant signal , wasters

Resolved! Volt benefits not applied

Hi,How do you apply to have your speed boost via the Volt offering? I have been with Virgin for several years and with o2 for more than 15. My login page says they've either doubled my data (they haven't) or I am not a virgin customer - which I am. H...

Resolved! Need to talk with someone

Need to speak with someone

Resolved! wrong contract

Bought a phone 10 days ago, was told I had to have a temporary monthly contract just until the next day and then the assistant would cancel this and put me on pay-as-you go. I let myself be persuaded to do this. Went back as requested the next day an...

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