Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! PAY AS YOU GO [other options)

Hi, I have a pay as you go tariff as don't use my mobile very much. I will be moving and my wifi will be unavailable I am told for a couple of days. I this time I may have emails from my solicitor etc that I need to read and answer. Ok, I can use the...

Resolved! 02 shortcode 2424

Had a text off 02 to get 1gb data and 100 mins for 14 days for £1, to text surfplus to 2424. Have done this. Text comes back as not sent. Have sent a standard text to a friend and it works fine. Any answers please thanks.

Big bundle

I put my big bundle on and it’s now run out

Help

Hi, I bought an o2 pay and go sim that had a offer of 20gb instead of 7gb for £10 per month as long as I activated the sim by 28/12/22 which I have done, but I haven’t received the 20gb only 7! It also offered me £10 free credit when I activated and ...

Resolved! Roaming

Hi I have a new phone and O2 SIM card with £15 data bundle , I have topped up 15 and I have added £10 credit. However when I use my phone in South of Ireland I cant receive calls or make calls unless on WiFi what am I doing wrong thanks

Resolved! Rolling Plan Data Boost

I received a sim pack that details a Data Boost offer on rolling plans, 70gb instead of 25gb for £15 a month if activated by 28 Dec 2022, however, this offer isn't shown in my account when selecting tariffs. How do I get the extra data?

Resolved! Internet accesss

I got an O2 sim 2 days ago and I noticed I have to make a call to activate my internet access every single time I turn on my mobile data. How do I solve this issue? Thank you!

Resolved! O2 credit

How do I save my O2 credit? It shows I earned £1 as my 5% reward. But, it shows I didn't save it and I need to save that. Any help would be great

Resolved! Using my O2 pay as you go from the Canary Islands

Hi We are going to the Canary Islands and I want to be able to use mymobile to ring home from time to time.I have a pay as you go account.Can anyone tell me what phonecalls cost per minute using my account. Thanks everyone.

Resolved! Unable to claim £10 free credit on Big Bundle promotion sim

Hi, hoping someone here can help. I ordered a £10 big bundle sim from the O2 website under the current promotion that promises £10 free credit and 20 GB of data. Received the sim, followed package instructions to top up £10 to activate, but on trying...

O2

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