Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! I’ve been charged twice

Hello, on Jan 11th, I topped up credit for £15 unlimited call and text and data once using the phone app. When I noticed my bank account, it appeared I’ve been charged twice (£15 + £15) for the same service. I tried calling several times this past mo...

Resolved! pay as you go TO pay monthly, can I upgrade and just keep the sim `i have already

HiI have pay as you go and want to change to pay monthly. Instead of getting sent a new sim and going through the PAC code thing can I just keep the sim I have already.if so how do I go about it?thanksPaul

Resolved! 0203 656 1567

I had a call from this number stating they would give me a free mobile phone upgrade and no extra than my simplicity plan.I'm guessing this is not true

Resolved! lost my SIM card

Hi!how can I get a replacement pay as you go SIM card? I lost my phone so need a new chip.Thanks

Resolved! £5 FREE CREDIT

How do i claim my £5 free credit

Resolved! Big bundle

Hi I topped up my phone yesterday £15 for a bundle I have confirmation that £10 had been taken for my bundle but now says I need to top up again

Resolved! Confirm

Can you please confirm that the number is Pay as You Go? xxxxxxxxxxx [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Resolved! Replacement sim

Replacement sim

Resolved! Data only sim

Hi. I have a data only sim for a dongle with no tel number so how do I register it on my o2 account ??very confused

Resolved! Multiple Sim management

I currently use contract sim cards with minimal data as it isn’t necessary, my supplier that I get these o2 SIM cards through has just had a price increase and so want look at going down the pay as you go route but want to know if there’s a managemen...

O2

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