Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Free call

Hi i top up my account and i didn't have free call

Resolved! Get back discontinued number

Stuck in Indonesia throughout Covid, I was advised by O2 to top up pay as you go every 6 months to keep my number active. Did fine until I had Covid and forgot. Now I've remembered and want to top up before I finally get to UK in June but I am told m...

Resolved! Can't access adult content?

I am unable to search online for anything that maybe of an adult content? I'm 39 it asks for a master card to prove age. I only have debit card

Resolved! Double data on pay as you go

How do I receive the double data on my £15 bundle.

Resolved! PAC code from new sim

Hi I have a o2 sim and Changed my number to o2 and now I have seen a better deal on a other network so have do I get my pac code with out toping up

Resolved! Payment

Hi, I am PAYG, how do you change or cancel reoccurring payment? I cannot see anything on My O2, do I have to call them? Thanks in advance Sarah

Resolved! Big Bundle

I have a PAYG sim and at the moment using the All Rounder Bolt on....Can I also use a Big Bundle?Problem is online it says apply for a sim?

Resolved! New SIM card

Just installed a new SIM card into my Nokia 108 that I received in the post from O2 because my old card failed due to lack of use. However, I cannot get the phone to work with the new number. Have tried to register the new number on the O2 website an...

Resolved! Spend cap

I would like to lift the spend cap on my number please.

Resolved! to change pay montly to pay as you go

i have been your loyal customer and have a contract with O2 for many years (without a phone deal). Now I would like to stop my contract (As the contract states that I have to inform you a month before I leave) and change to the O2 pay as you go plan....

O2

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