Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Spend cap

I would like to lift the spend cap on my number please.

Resolved! to change pay montly to pay as you go

i have been your loyal customer and have a contract with O2 for many years (without a phone deal). Now I would like to stop my contract (As the contract states that I have to inform you a month before I leave) and change to the O2 pay as you go plan....

Resolved! How do I use my pac code from my old provider

How do I use my pac code from my old provider

Resolved! Change from top up to a big bundle - credit remaining transferred?

Hi - I'm swapping from a top up to a monthly payment big bundle. What happens to any credit left on the top up account? Can it be transferred to the big bundle account?

Resolved! Mobile WiFi

Hi im looking at purchasing a mobile wifi, what do you have?

Resolved! How to find invoice?

I am on pay as you go. I pay £10 per month for it. I usually top up in advance so I don't forget and the next month rolls over automatically. This month I checked and there was £5.20. I was sure there was enough for this month. I would like to see ho...

Resolved! Spending cap

Hi, how do I go about removing the spending cap for premium rate text services on my mobile?

Resolved! Stop the Pay as you go and turn on the new ons

Hey. I just joined and bought the wrong SIM card. I need the biggest internet data. I have 30 pounds on this account and I would like to convert them to 100gb of data

Resolved! Voucher

Hi im have trouble with a voucher I bought

Resolved! I’ve been charged twice

Hello, on Jan 11th, I topped up credit for £15 unlimited call and text and data once using the phone app. When I noticed my bank account, it appeared I’ve been charged twice (£15 + £15) for the same service. I tried calling several times this past mo...

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