Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Keeping the lost SIM card number

Hi I would like to order a new pay as you go SIM card while keeping my old pay as you go number. Will this be possible? Thanks.

Resolved! Switch from Big Bundle to Rolling Plan

Accidentally posted in the Pay Monthly section and can't delete the post.Has anyone had a problem switching from a Big Bundle to a Rolling Plan? I have been trying since last night but it just keeps saying they can't accept my payment details and if ...

Top up

What’s the top up used for? I have balance in my top up and it can do nothing.

Having unlimited PAYG minutes, but says top-up for a UK call

I have the below plan activated:—-Your Tariff£10 data Big Bundle8GB of data, unlimited minutes and unlimited texts for £10 a month. Includes data rollover of up to 8GB a month.—-When calling to a UK mobile, it says I need to top-up. So, were are the ...

I need my PAYG phone to work in Spain to receive and make calls please

Hi last time I was in ibiza Spain my phone would not receive texts or let me recieve it make calls I need help with this pls as I’ve called customer service 4 times now and I still don’t know if it’s all set up and I leave on Thursday and I need to b...

sim only plan to pay as u go

i am on a monthly sim only plan as i am not a heavy user i would like to go on to 02 pay as u go with my same number how do i do that? any help will be muchappreciated... thankyou!

payments

helloI put £10 on my top up service last night and only £5 was in my balance but £10 did get taken out of my account, but some reason I can’t access the other £5

Resolved! Switching from bundle to rolling data loss?

Hi thereWant to know when I switch from big bundle to rolling plan will I keep my current data allowance? as there no info regarding this only that if I change from one tarrif to another say from 10 to 15 within the bundle/ rolling plan, then my data...

Voicemail.

Dose voicemail come out of my calling mins on my pay as you go plan of will I need credit on my account to use voicemail?

Can't return call to international number

I'm unable to call my friend on their Australian mobile. They can call me but when I press call back from my recent call list it doesn't connect.I can call other Australian numbers. They have checked that I'm not blocked etc on their end.I am on a £1...

O2

Forum Posts