Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pay as you go swapped to pay monthly. What happens to my existing balance?

Hello, My 90 year old Mum has had an O2 pay as you go sim for years. It seemed to be costing her a lot so I finally managed to persuade her to swap to a Pay monthly sim still with O2. I was told her existing balance would be carried across as she was...

Resolved! WHY IS UR TOP UP PAGE DOWN EVERY DAY U USLESS IDIOTS

TOP UP ALWAYS DOWN EVERY DAY ACCOUNT PAGE ALWAYS DOWN ON THE APP U R JOKERS

Resolved! Cost of individual calls on PAYG

HelloI've had to make a fairly lengthy call from abroad back to the UK and need to identify the cost of that particular call. However it's not obvious from either the app or the O2 website how to do that.Can anyone possibly help? Many thanks, Chris

Resolved! Charges for bundle

I recently changed to the $5 bundle that includes unlimited calls and texts . The $5 came off my credit balance. But now an additional $4 has come off and I haven’t called any premium numbers. Is there a way I can check what I have been charged for? ...

Resolved! credit been used as a big bundle and i just wanted a credit package

Hi does anyone know how i change my credit i topped up back to credit and not a big bundle?Thanks

Resolved! Pay

Just been charged 710 pound any help?

Resolved! Billing

I only joined at weekend and not even got the sim card yet!

Resolved! Using My Pay as You Go Tariff in Majorca

Can't get through to O2 chat...so..I dont want any unexpected bills...do i need to buy a bolt on for use abroad? Thanks

Resolved! £10 bundles

Hi I've just gone onto the £10 bundles. Today I sent some texts and it took money from my credit. I thought I would get free texts now I'm on the bundle.ThanksPaula

Resolved! Number disappeared from account after migrating to payg

I have just had my pay monthly contact migrated to payg and keeping my original number. I topped up the payg SIM card before it all went through. Now the migration is complete and my phone numbers have disappeared off my 02 account, and my credit see...

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