Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Bolt ons

I have added bolt ons on my number and previous it showed me the exact balance and now it does not show. I would like the option that i can see my remaining bolt ons available.

Resolved! Data sim card

I have a sim card in a wifi router on a boat 200 miles away which I use with a surveillance camera.I buy data each month but I have just tried to log into the account and it is advising me that as additional security it has sent a code in a text mess...

Resolved! New sim credit

I’m trying to use my free credit for my new sim however the number provided won’t allow me to top up the credit

Resolved! 3XData

Hello, I bought a pay as you go SIM from Coop. It was £15 for 15 GB data. However, it was also promised until the 30th June I can text 3xdata to receive 45GB. However, when I text this, the reply is that my credit is 0. Any ideas how I receive the ex...

Resolved! Change direct debit date

Is it possible to change the direct debit date as changed jobs and pay day is different

Resolved! check if top up successful

is there any way i can check if top was successful?

Resolved! usage

I can check my balance ok but I can not find any way to be able to see my usage, for example I spent £2 yesterday, how can I check how I spent it?

Resolved! Security Code

The phone number to which the security code is sent has not been used for a long time. I can't access the online interface so I can't top up my card. What do I need to do to use my account again?

Resolved! New here

Hi, can someone please explain this to me as I’m a PAYG Virgin. I bought the £30 big bundle, topped up with £10, then today with £20.Am I right in thinking that you have to top up £30 a month and it doesn’t have to be all at once? Also, how do I get ...

Resolved! Big Bundle start date

Hi, I clicked on ‘my O2’ to start a Big Bundle yesterday to get some more data allowance while travelling, expecting it to start within a few hours. But I’ve received a text message indicating it will start next Friday. Can I get this brought forward...

O2

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