Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Disconnect pay as you go sim service altogether

Getting through to Customer Services has proved unsuccessful but I have a recent1. Pay-as-you-go &2. A pay monthly as well. I would like O2 to disconnect service on pay-as-you-Sim now rather than take SIM out of spare phone & not use in in 3 months o...

Resolved! New sim can’t top up

I have a new sim and it won’t top up. Any help appreciated

pay as you go sim

i bought a pay as you go sim card for £15 worth 15gb and i put it inside my phone yesterday , but when i look at my balance on my o2 it says £0 . i cannot call , text or use my data?

Resolved! Sim activation before date

Can someone please tell me if O2 like with the classic tariff have honoured the big talker tariff for customers that are either already on it? or the sim activation before date had not expired.

Resolved! Not able to add a bolt on

Is anyone else having issues adding a bolt on online? I have used all my data and want to add a bolt on but when I proceed to payment it just says I cannot add it now and to live chat someone. When I live chat, Aura doesn't understand me.

Resolved! Discontinued O2 pay as you go tariffs

Can somebody please help. On eBay and Amazon UK some sellers are selling the O2 big talker tariff sim. O2 had discontinued the tariff in 2019. I have tried to contact the sellers and asked what the sim activation before date was?. But so far no one h...

Resolved! Keep my phone number

Hello I have just upgraded and got a new phone but it has come with a new sim with 5g on it. But how can I keep my old number

Resolved! Keep sim active

Can you keep a sim active by phoning a free phone number?.

Resolved! Start new bundle

Hi id like to cancel my current bundle and start a new one please?

O2 blocking my card payments.

What on earth is going on with web top up. I have used web top up for many years without any issues to top up mine and my wife's account until yesterday, when I tried three times with two different cards only to get a message that the payment was blo...

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