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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 45439 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 22436 Views
  • 19 replies
  • 2 kudos

Rolling plan

Hi, I used to pay for the £10 rolling plan and now recently changed to £15 rolling plan. My internet connection is getting really slow and it’s showing as 3G instead of 4G.

HZ1994 by • Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos

Internet package issue

HiMy payment deducted £10 on 6th February for next monthly internet, SMS and unlimited calls but today my device shows that my internet offer has finished. How it happened? I did not use enough internet data.

33 by • Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Resolved! Restart allowance

I am trying to restart my rolling plan as I have run out of data. I CALLED MORE THAN 10 TIMES TO CUSTOMER SERVICE AND THEY HAVE A FCK ****** SERVICE.How can I restart my rolling plan to get data again?

Junior714 by • Level 1: Joiner
  • 231 Views
  • 2 replies
  • 0 kudos

Resolved! Topping up

Hi I got a message to tell me to top up £10 I did now it looks as if it’s been taken off when I have been using my phone today I am ready to change from o2

Tonybhou by • Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Resolved! Poring in to O2

HiA silly question but I've not ported for years. I'd like to port from Three to an O2 sim on which I have about £30 of credit. I know I will lose all my Three credit, but am I right in thinking that I will keep my O2 credit, ie it is attached to my ...

rivergo1d by • Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

Resolved! Tariffs

I paid for this months tariff but it says i have no active tariff right now and hasn’t updated in the past hours

Alex_ by • Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

Resolved! Top up

Can I use top up to pay for tariff?

M3n_zy by • Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos

Rolling plan

How do I change my plan I've already bought, I'm running out of data and everytime I go to swap my plan it says invalid on current plan

Lauren92s by • Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Resolved! Fraud or security issue?

An email from o2wifi@o2.com received asking me to verify email. Legitimate? My Account says a device added on 05/02/24 but I didn’t add a new device. The only device shown is my iPhone. Has this been cloned?

Kim60 by • Level 1: Joiner
  • 250 Views
  • 3 replies
  • 0 kudos
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